Happy customers
Day and night
In-store advice.
Right in the chat.
Aidanta answers product questions, shows items with image and price and, on request, recommends what goes with them.
“Lia” top-handle bag
Smooth leather · Red
€149.00
View →
“Bordeaux” mini bag
Croc effect · Burgundy
€79.90
View →
“Nora” shoulder bag
Woven leather · Cognac
€119.00
View →
A digital employee for your website.
It answers questions — and resolves requests.
To do this, Aidanta draws on your products, your knowledge and your rules — around the clock and in any language. When needed, you take over.
Higher conversion rate
Fast product advice around the clock.
Happier customers
Instant answers instead of waiting on hold — even at night.
Takes the load off your team
Handles recurring questions and tasks.
From one question to the right selection.
Your customers describe what they’re looking for. Aidanta uses the connected product information and your knowledge, answers follow-up questions and shows matching products right in the chat.
Demo with a sample catalog. In live use, prices, variants and availability come from your connected source.
Resolve order questions right in the chat.
Aidanta retrieves order and shipment information for verified customers directly from your e-commerce platform — or from any other system you use. We tailor the integration to your setup. Your customers get answers right away, without your team having to look up every status question individually.
One shared workspace for your support team.
Follow your chatbots’ conversations in one central overview. Take over chats yourself, hand off to colleagues and keep internal notes. Order and visitor context help your team advise customers personally.
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Your customers speak many languages.
Your team sticks to English.
Aidanta answers questions in your customers’ language. When your team takes over, the translation view lets them keep working in English.
Connected to your shop and your knowledge.
Use Shopify and PlentyONE for shop information. Add website content, documents and product feeds to build your knowledge base. Your team works in Aidanta and, if you like, via Telegram as well.
OpenTable
Shopify
plentyONE
WordPress
WooCommerce
Telegram
Gmail
OutlookShopifyProduct and order information from Shopify for product advice and customer service. Product cards from Shopify data.
Shopify integration in detail →PlentyONEOrders, tracking and payment information; chatbot with shop login in plentyShop; item and stock search for your team.
PlentyONE integration in detail →Your data stays
in Europe.
Built for merchants who delight their customers across Europe.
Every message from your customers is processed on servers in Europe.
No transfer of chats, order data or knowledge to third countries.
Depends on your product configuration.
Aidanta evolves with your day-to-day work.
We expand features and integrations and improve Aidanta based on concrete requirements from real-world use. In the News section, you can see what’s been added and what’s improved.
Every feature in every plan. You only choose the scope.
Shop integrations, Telegram, web crawler and file import are always included. Plans differ in the number of chatbots, chat channels and team users — and in their monthly AI credits.
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ShopifyProducts & orders
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PlentyONEOrders & items
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OpenTableReservations
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TelegramHandle chats on the go
- Web crawlerWebsite as a knowledge source
- File importDocuments & feeds via URL
| Feature | Starter | Professional | Business | Corporate |
|---|---|---|---|---|
| Scope | ||||
| Chatbots | 1 | 3 | 5 | Custom |
| Chat channels | 1 | 3 | 10 | Custom |
| Team users | 1 | 3 | 10 | Custom |
| AI credits / month | 500 | 1,500 | 5,000 | Custom |
| Top up credits | included | included | included | included |
| Integrations & knowledge | ||||
| Shopify | included | included | included | included |
| PlentyONE | included | included | included | included |
| OpenTable | included | included | included | included |
| Telegram | included | included | included | included |
| Web crawler | included | included | included | included |
| File import | included | included | included | included |
| More integrations on request | included | included | included | included |
| Advanced | ||||
| Email mailboxes | not included | included | included | included |
All prices exclude VAT. Credits don’t correspond to a fixed number of conversations — translation, knowledge processing and text rewriting can use additional credits. You can track usage in the portal.
Common questions
Yes. Aidanta shows products with image, price and product link from Shopify, PlentyONE or your product feed, and guides customers to matching categories, filters or configurators. Variants and availability are included where your source provides them.
Shopify and PlentyONE provide order information such as status and tracking. Depending on the integration, product knowledge comes from your shop, product feeds, documents and website content.
Yes. Your team takes over the conversation in the support workspace with the history so far, can pass it on to colleagues and hand it back to the AI.
No. The support workspace is part of Aidanta. If you like, you can also handle website chats via Telegram.
You manage multiple chatbots and shops in one account, each with its own identity and rules. You maintain general knowledge once and specifics per shop. Aidanta advises customers in many languages — your team reads and writes in English.
From your product data, your website, uploaded documents and regularly retrieved files such as price lists. Your team can pick good answers from conversations and save them as knowledge.
Aidanta keeps answering whatever can be answered from your data. If a customer wants to hear back, the chat collects the necessary details and keeps the request visible for follow-up.
Every plan includes monthly AI credits. Replies, translation, knowledge processing and text rewriting use credits — so a fixed number of conversations isn’t guaranteed. You can check your usage in your account at any time and top up credits when needed.
Available today: Shopify, PlentyONE with plentyShop, Telegram, website content, product feeds and documents. We announce new integrations under News, clearly labeled “planned” or “in development”.
Let us show you Aidanta with an example that fits your business.
Tell us about your website and what you offer. We’ll prepare a demo based on your typical customer questions.